Newport Dental Plan (“Plan”) does not require a protected individual to obtain the primary subscriber’s or other enrollee’s authorization to receive sensitive services or to submit a claim for sensitive services if the protected individual has the right to consent to care. The Plan will direct communications regarding a protected individual’s receipt of sensitive services directly to the protected individual receiving care as follows: (a) Directly to the protected individual’s designated alternative mailing address, email address, or telephone number; OR, (b) In the absence of an alternative designated mailing address, email address, or telephone number: to the address or telephone number on file in the name of the protected individual. Communications shall include the following written, verbal, or electronic communications related to the receipt of sensitive services:
All requests for confidential communications will be implemented within 7 calendar days of receipt of an electronic or telephonic request or within 14 calendar days of receipt by first-class mail and the Plan will acknowledge receipt of confidential communication requests and will advise the subscribers or enrollees of the status of implementation of the request if the subscribers or enrollees contacts the Plan. To submit an electronic request, please use the Contact Us link on the Home Page or email NDP@smilebrands.com. To submit a telephonic request, please call toll-free (800) 497-6453. To submit a request by mail, please address the request to Newport Dental Plan, 100 Spectrum Center Drive, Suite 1500, Irvine, CA 92618.